Privacy Policy
Last updated: 13/07/2025

At Eden Mechanical & Electrical, we are committed to protecting your privacy. This policy explains how we collect, use, and protect any personal information you provide when using our website or services.

1. Who We Are
Eden Mechanical & Electrical is a UK-based provider of plumbing, heating, gas, and electrical services. If you have any questions about this policy or your data, you can contact us at:

Email: info@eden-me.co.uk
Phone: 01920 210025
Address:  10 Prospect Place, Welwyn, Hertfordshire, AL6 9EW, United Kingdom

2. What Data We Collect
We may collect the following types of personal data:

Full name
Contact information (email address, phone number)
Address or job location (for quotes or appointments)
Any information you send via our contact forms or email
IP address and browser information (via cookies and analytics)

3. How We Use Your Data
We use your information for the following purposes:

To respond to enquiries and provide quotes
To carry out our services at your property
To improve our website and customer experience
To comply with legal and regulatory obligations
We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing
We collect and process your data based on:

Your consent (e.g. when you submit a contact form)
Contractual necessity (e.g. to perform a job or issue a quote)
Legitimate interest (e.g. to improve our services or website)
Legal obligations (e.g. record keeping)

5. Data Retention
We only keep your personal data for as long as necessary:

Contact enquiries: up to 12 months
Job records/invoices: as required for tax/legal compliance (usually 6+ years)

6. Your Rights
Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)

7. Cookies and Tracking
We use cookies and third-party tools like Google Analytics to track website usage. Cookies are small files stored on your device to help us understand how visitors use the site.

You can control or disable cookies through your browser settings.

8. Third-Party Services
We may use trusted third-party services to manage email communications, payment processing, or website analytics. These providers only process your data as necessary to deliver these services and are bound by confidentiality agreements.

9. Security
We are committed to keeping your data safe and secure through technical and organisational measures to prevent unauthorised access or misuse.

10. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

Contact Us
If you have any questions about this policy or how your data is handled, please contact us at:

Eden Mechanical & Electrical
Email: info@eden-me.co.uk
Phone: 01920 210025
Address:  10 Prospect Place, Welwyn, Hertfordshire, AL6 9EW, United Kingdom